Table of contents
- 1. Overall objective and session logic
- 2. Learning outcomes (knowledge • skills • attitudes)
- 3. Organisational parameters
- 4. Mentimeter — questions (PRE and POST)
- 5. Detailed agenda (180’)
- 6. Facilitation best practices
- 7. Adaptations, plan B, options
- 8. Evaluation and reporting indicators
- 9. Printable attachments (NL1–NL9, NL‑R) + extras
In the materials section, each card has a “Print” button—you will print only the selected item (with the EU logo and disclaimer).
1. Overall objective and session logic
Goal
participants can rent a flat/room safely, check the listing and the landlord, read and negotiate key clauses of a rental agreement, complete a handover protocol/condition report (with photo documentation), understand deposit rules, repairs and utility settlements, and know the basics of ending a lease/giving notice. Everyone creates a 30‑day plan and a list of questions for the landlord/agent.
Logic
checking the listing → contract and negotiations → condition report and deposit → repairs/utilities → ending the lease/notice → 30‑day plan.
Outputs
1) NL1 — Viewing & listing verification checklist, 2) NL2 — Rental agreement: key clauses + red flags, 3) NL3 — Handover/condition report (table), 4) NL4 — Photo condition report (shot list + rules), 5) NL5 — Deposit and settlements: rules + timeline, 6) NL6 — Repairs and responsibility (matrix “who does what”), 7) NL7 — Ending the lease/notice: decision tree + A2–B2 templates, 8) NL8 — Letter templates to the landlord/administrator (A2–B2), 9) NL9 — 30‑day plan (3 actions + contacts), 10) NL‑R — Skills assessment rubric.
2. Learning outcomes (knowledge • skills • attitudes)
Knowledge
understands basic types of agreements (fixed-term/indefinite term, renting a room, subletting), knows key clauses (subject of the lease, rent/utilities, deposit, repairs, notice rules), knows why the condition report matters, and understands the difference between normal wear and damage.
Skills
uses NL1 to verify a listing and prepare for a viewing,
checks NL2 (clauses and red flags) and proposes counter‑clauses,
fills in NL3 and NL4 (protocol + photos),
maps out the deposit and settlements (NL5),
chooses the right ending/notice pathway (NL7) and writes a letter (NL8),
creates NL9 — a 30‑day plan.
checks NL2 (clauses and red flags) and proposes counter‑clauses,
fills in NL3 and NL4 (protocol + photos),
maps out the deposit and settlements (NL5),
chooses the right ending/notice pathway (NL7) and writes a letter (NL8),
creates NL9 — a 30‑day plan.
Attitudes
proactivity, documenting facts, respect and clear communication—“in writing first”.
3. Organisational parameters
Room
U‑shape seating + 4 tables; 2 flipcharts; projector; timer; sticky notes.
Materials (A4/A3, 1 per person): NL1–NL9, NL‑R; mock rental ads (fictional), prints of contract excerpts (anonymised), sample handover protocols.
Materials (A4/A3, 1 per person): NL1–NL9, NL‑R; mock rental ads (fictional), prints of contract excerpts (anonymised), sample handover protocols.
Evaluation
Mentimeter PRE/POST (3 questions – section 4) + NL‑R rubric.
4. Mentimeter — questions (PRE and POST)
“I can check a listing and prepare for a flat viewing.”
“I know what a rental agreement must include and what to watch out for (red flags).”
“I can create a condition report with photo documentation and I know how to end a tenancy.”
5. Detailed agenda (180’)
0–12’ Opening and ground rules (12’)
Goal
safety and framing.
Instructions
workshop goal and outputs; ground rules (voluntary participation, confidentiality, right to pause, no personal data). Hand out NL1–NL9.
12–22’ Icebreaker “My ideal rental” (10’)
Goal
set priorities.
Instructions
everyone writes 3 “must‑haves” (e.g., a written contract, clear utilities, photo condition report). Collect on a flipchart and group: contract, payments, comfort/rules.
22–30’ Mentimeter PRE (8’)
30–62’ MODULE 1 — Before signing: listing, viewing, verification (32’)
Goal
choose an offer safely.
Materials
NL1 + mock listings.
Instructions
NL1 — checklist: address/size/rooms; condition of installations/windows/appliances; contract and deposit; utilities (water/electricity/gas/internet); co‑living rules; photos; administrator/community; waste/parking; meter readings copies.
Red flags
cash‑only payments without confirmations; “contract later”; no consent for a condition report and photos; unclear legal title to the property on the offeror’s side.
Exercise (12’): tables analyse 3 fictional ads → mark “OK / QUESTION / RISK” on NL1 + list 5 questions for the landlord.
Exercise (12’): tables analyse 3 fictional ads → mark “OK / QUESTION / RISK” on NL1 + list 5 questions for the landlord.
Criterion
each group has a completed NL1 and 5 questions.
62–97’ MODULE 2 — Rental agreement: clauses and negotiation (35’)
Goal
understand clauses and propose changes.
Materials
NL2 + contract excerpts.
Instructions (mini‑input 10’): elements: parties and details; property description; lease term; rent and utilities (what’s included/settlement rules); deposit (amount, return, deductions); condition report; repairs and responsibility rules; subletting/guests; pets; notice/termination; attachments.
Negotiation (10’): example counter‑clauses (e.g., deposit return deadline, clarifying the condition report and meters, rules for minor repairs vs breakdowns).
Exercise (15’): in pairs, analyse a contract excerpt and complete NL2: which clauses are OK and which need clarification; write 1–2 proposed changes.
Instructions (mini‑input 10’): elements: parties and details; property description; lease term; rent and utilities (what’s included/settlement rules); deposit (amount, return, deductions); condition report; repairs and responsibility rules; subletting/guests; pets; notice/termination; attachments.
Negotiation (10’): example counter‑clauses (e.g., deposit return deadline, clarifying the condition report and meters, rules for minor repairs vs breakdowns).
Exercise (15’): in pairs, analyse a contract excerpt and complete NL2: which clauses are OK and which need clarification; write 1–2 proposed changes.
Criterion
Completed NL2 + 1 counter‑clause per pair.
97–107’ BREAK (10’)
107–137’ MODULE 3 — Handover protocol + photo documentation + deposit (30’)
Goal
secure a safe start to the lease.
Materials
NL3, NL4, NL5.
Instructions
NL3 — protocol: inventory/rooms list, meter readings, keys/remotes; signatures of both sides; date/time.
NL4 — photo report: shot list (each room, corners, walls, windows, appliances, bathroom, meters; photos with date, close‑ups and wide shots, cloud copy).
NL5 — deposit: amount/account; timeline: payment → tenancy period → settlement of damages/utilities → return by the contract deadline; when and what can be deducted (general).
Exercise (12’): room handover simulation: in groups of three complete NL3 + NL4 photo list for 1 room; write meter readings and key numbers.
Criterion
complete NL3 + NL4 (list) and the NL5 timeline.
137–162’ MODULE 4 — Repairs, utilities and reporting (25’)
Goal
solve problems quickly and document them.
Materials
NL6 (matrix), NL8 (letters).
Instructions
NL6 — who is responsible for what: light bulbs/seals/siphons → normal wear (often on the tenant); failures of installations/built‑in appliances → landlord (according to the contract and regulations—general); RULE: report in writing (email/SMS) with a description, date and photos.
Utilities
how to record meter readings and settle periodically; keep bills and confirmations in a folder YYYY‑MM_Apartment.
NL8 — letters: fault report; request for repair by a deadline; request for deposit settlement; confirmation of handing over keys.
Exercise (10’): write 1 short letter (A2–B2) “washing machine fault report” using NL8; partner uses a checklist (date, photos, request, deadline, contact).
Criterion
correct letter + list of attachments.
162–175’ MODULE 5 — Ending the lease / giving notice (13’)
Goal
leave the tenancy with documents in order.
Materials
NL7, NL3–NL4 (for moving out).
Instructions
NL7 — decision tree: end by contract/settlement agreement; notice on grounds set in the contract/regulations (general); deadlines and written form; handover of the property (move‑out protocol + photos + meter readings + keys).
Move‑out sequence
cleaning → “after” photos → meter readings → protocol → keys → letter about returning the deposit (deadline and account).
Exercise (6’): in pairs, fill in a short notice/settlement (NL7) for the case: “a fixed‑term lease is ending”.
Exercise (6’): in pairs, fill in a short notice/settlement (NL7) for the case: “a fixed‑term lease is ending”.
Criterion
ready NL7 draft.
175–180’ Mentimeter POST + 30‑day plan (5’)
Goal
wrap‑up and implementation.
Instructions
the same 3 questions; on NL9 write 3 steps/30 days (e.g., “I’ll create a protocol template and photo list”, “I’ll prepare questions for the landlord”, “I’ll set up a folder for bills”).
6. Facilitation best practices
Plain language (A2–B2)
short sentences, pictograms on cards; explain terms.
Neutrality
the facilitator is not a party to the dispute; they refer participants to official procedures and support (NGOs/institutions).
Documents
always keep copies and confirmations; keep correspondence in writing; photos with dates.
Links
scenario 24 (roommate mediation), 14 (household budget), 15 (cybersecurity of documents), 22 (transport—commuting), 25 (payments/deposit).
7. Adaptations, plan B, options
Language barrier
NL2/NL8 versions with PL↔UA phrases; mixed‑language pairs; pictograms; a mini‑glossary at the end of cards.
Small group (≤10): more 1:1 time for contract analysis; simulation of a full apartment handover.
Less time (120’): M1 20’, M2 30’, M3 25’, M4 25’, M5 20’; NL9 as homework.
More time (+30’): add the module “short‑term rentals/rooms – what to watch out for” + “final deposit settlement – examples of deductions (general)”.
Small group (≤10): more 1:1 time for contract analysis; simulation of a full apartment handover.
Less time (120’): M1 20’, M2 30’, M3 25’, M4 25’, M5 20’; NL9 as homework.
More time (+30’): add the module “short‑term rentals/rooms – what to watch out for” + “final deposit settlement – examples of deductions (general)”.
8. Evaluation and reporting indicators
Mentimeter PRE/POST — 3 questions (section 4).
Outputs
NL1–NL9 (photo/scan).
NL‑R rubric (0–2 points per criterion, max 10):
NL‑R rubric (0–2 points per criterion, max 10):
NL1 — viewing and questions,
NL2 — contract analysis and counter‑clauses,
NL3–NL4 — protocol + photo documentation,
NL5–NL6 — deposit and repairs,
NL7–NL9 — ending/notice and a 30‑day plan.
Interpretation
0–3 getting started; 4–7 solid; 8–10 ready to act.
9. Printable attachments + extra materials
NL1–NL9, NL‑R and extra practice cards (fictional examples).
Address/sizeFloor/elevatorRooms/layoutWindows/heatingWalls/floors conditionAppliances/equipmentBathroom/installationsNoise/surroundingsContract/depositUtilities/metersAdministrator/contactQuestions for the landlord (5).
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
Clauses: parties/detailsproperty descriptiontermrent/utilitiesdepositcondition reportrepairs/responsibilityguests/petsnotice/terminationattachments
Red flags
no condition report; “contract after payment”; deductions “at discretion”; ban on photos; unclear utilities; key handover without confirmation.
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
RoomEquipment/conditionMeter (electricity/gas/water)Keys/remotes (no./qty)NotesSignatures / date.
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
Each room (corners/walls/floors/windows)Kitchen (appliances/countertops/sink)Bathroom (fixtures/drains)Balconies/storage unitsMeters with readingsClose‑ups of defects (with a ruler)Rules: date, cloud copy, file names YYYY‑MM‑DD_roomX_01.
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
Deposit payment → tenancy period (events: repairs, reports) → move‑out (cleaning/photos/meters) → move‑out protocol → request for deposit return (account, deadline) → settlement and return/deductions (per the contract).
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
Light bulbs/seals/siphonsPainting minor scuffsInstallation failuresBuilt‑in appliancesWindows/lockReports to the administratorHome insurance (if any).
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
Decision tree
end of contract → agreement → notice (form/deadline) → move‑out protocol → keys → deposit.
Templates
short agreement, short notice with dates and signatures.
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
Fault reportRequest repair by a deadlineRequest utility settlementDemand return of the depositConfirmation of key handover.
Structure
header → facts (date/photos) → request/deadline → contact → signature.
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
Step 1 (within 7 days)Step 2 (within 14 days)Step 3 (within 30 days)Contacts: landlord/administrator/NGOs/institutions.
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
NL1 complete
NL2 + counter‑clause
NL3–NL4 correct
NL5–NL6 realistic
NL7–NL9 ready to implement
Interpretation
0–3 getting started; 4–7 solid; 8–10 ready.
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
Instructions
Read the ads and mark in NL1: OK / QUESTION / RISK. Add 5 questions for the landlord.
Ad A (OK)
Room 12 m², written contract, deposit = 1× rent, protocol + photos, payment by bank transfer, utilities by meters.
Ad B (QUESTION)
2‑room flat — “rent included”, no information about electricity and gas settlement, no mention of a condition report, landlord asks for an advance payment “to reserve”.
Ad C (RISK)
“Cash only, contract later”, no consent for photos and a condition report, deposit “in hand”, no landlord/agent details.
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
Instructions
Mark red flags and propose 1–2 counter‑clauses (plain language).
§1 Rent and utilities: The Tenant pays rent of 2000 PLN and “other fees at the Landlord’s discretion”.
§2 Deposit: Deposit 3000 PLN. Return “within 90 days” without specifying deduction conditions.
§3 Protocol: A handover protocol “is not required”.
§4 Repairs: “All repairs are the Tenant’s responsibility” (without distinguishing breakdowns).
§5 Guests: No guests after 20:00.
§6 Termination: The Landlord may terminate the agreement “at any time”.
§1 Rent and utilities: The Tenant pays rent of 2000 PLN and “other fees at the Landlord’s discretion”.
§2 Deposit: Deposit 3000 PLN. Return “within 90 days” without specifying deduction conditions.
§3 Protocol: A handover protocol “is not required”.
§4 Repairs: “All repairs are the Tenant’s responsibility” (without distinguishing breakdowns).
§5 Guests: No guests after 20:00.
§6 Termination: The Landlord may terminate the agreement “at any time”.
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
Goal
Make organisation and evidence (“in writing first”) easier.
Main folder
2026_Apartment_[street‑no].
Subfolders
01_CONTRACT • 02_START_REPORT • 03_UTILITIES • 04_REPAIRS • 05_MOVE_OUT.
Example file names
2026-04-01_start_report_kitchen_01.jpg; 2026-04-01_electric_meter_001.jpg; 2026-04-12_washing_machine_fault_email.pdf; 2026-07-30_move_out_report_01.jpg.
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
Situation
The bathroom siphon/trap is leaking. Water drips onto the floor, but you can shut off the water. The contract has no clear clause.
Task
Decide what you do today and tomorrow; prepare 1 message to the landlord: facts + date + photos + request + deadline + contact.
Outcome
1 letter using NL8 + a list of 3 photos for NL4.
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.
Situation
After moving out, the landlord claims the “wall needs repainting” and deducts 800 PLN, without sending an invoice.
Task
Decide what evidence you collect (before/after photos, move‑out protocol, correspondence). Prepare a request for settlement: amounts, basis, deadline.
Outcome
1 short message + a list of documents in the folder.
Co-funded by the European Union
Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Foundation for the Development of the Education System (FRSE). Neither the European Union nor FRSE can be held responsible for them.