Scenario 16 — Intercultural communication and counteracting discrimination (workplace & university, 180’)

BNB4UR package • workshop scenario (180’)

HTML version generated: 2026-02-08
Package
BNB4UR
Age group
18–30 years
Duration
180 minutes
Group size
15–20 participants
Language
English
Format
in-person

Note / safety

Note/safety: this is an educational workshop, not legal advice. If a situation arises that violates dignity/safety, stop the exercise and follow the support pathway (K8). We work with anonymous examples.

1. Overall purpose and session logic

Goal: develop intercultural communication skills; recognise biases/stereotypes/microaggressions; respond using I‑message/DESC and bystander intervention (5D); learn support/reporting pathways; and create rules for inclusive meetings.

Logic: equality agreement → shared vocabulary → communication styles → microaggressions and responses → 5D bystander intervention → support pathways and a 72‑hour plan.

Outputs

  1. K1 — Equality and safety agreement
  2. K2 — Terms and examples (stereotype/prejudice/discrimination/microaggression)
  3. K3 — Communication styles and “intent translation”
  4. K4 — Inclusive language + I‑message + DESC (cheat sheet)
  5. K5 — 5D bystander intervention (Direct/Delegate/Distract/Delay/Document)
  6. K6 — Case studies: workplace/university (role‑play)
  7. K7 — Inclusive meeting rules (checklist)
  8. K8 — Support and reporting pathway (internal/external)
  9. KD‑R rubric — skills assessment.

2. Learning outcomes (knowledge • skills • attitudes)

Knowledge: distinguishes stereotype–prejudice–discrimination–microaggression; understands intent vs impact; and understands the communication-style continuum (low/high context, direct/indirect).

Skills

Attitudes

curiosity, respect, the right to pause and not disclose personal data, and responsibility for the group climate.

3. Organisational parameters

4. Mentimeter — questions (PRE and POST)

Tip: run PRE at the beginning (after the icebreaker) and POST at the end (together with the 72‑hour plan).

5. Detailed agenda (180’)

0–12’ Opening and equality agreement (12’)

Goal: safety and shared ground rules.

Instructions: present the goals and outputs; co-create the K1 agreement with the group (suggestions: confidentiality; voluntary participation; right to pause; “speak for yourself”; default kindness; inclusive language; safe word: “pause”). Hang K1 on the wall.

12–20’ Icebreaker “A bridge instead of a wall” (8’)

Goal: notice similarities beyond differences.

Instructions: in pairs, find 3 things you have in common that are not related to origin (e.g., hobbies, music, career goal). Write them on sticky notes and place them on the flipchart titled “This connects us”.

20–28’ Mentimeter PRE (8’)
28–58’ MODULE 1 — Terms and language (30’)

Goal: a shared vocabulary and distinctions.

Materials: K2 (definitions + examples), a slide with “intent ≠ impact”.

Instructions: brief introduction (10’) + mini-quiz (5 questions — raise cards: S/P/D/M).

Exercise (15’): in 4 groups, analyse 2 examples each (K2) and complete the table: what happened? → what was the impact? → what could be a response? (I‑message/DESC or 5D). Collect conclusions on the flipchart.

58–93’ MODULE 2 — Communication styles: low/high context, directness (35’)

Goal: “translate intentions” between styles and avoid conflicts.

Materials: K3 (style axis + examples).

Instructions:

Mini-lecture (8’): explain the direct ↔ indirect axis, low ↔ high context, and differences in time/punctuality, gestures, and email style.

Exercise “Translate the intent” (20’): tables receive 6 situations (e.g., very direct feedback, an indirect refusal, a one-sentence email, a 10‑minute delay). Task: write two versions of the message — a direct one and a more indirect/softened one; match the intent.

Debrief (7’): what helps? (paraphrasing, asking about intent, summarising agreements in writing).

Success criteria: each group creates at least 4 “translations”.

93–103’ BREAK (10’)
103–138’ MODULE 3 — Microaggressions and responses: I‑message, DESC (35’)

Goal: respond safely as the person affected and as a witness.

Materials: K4 (I‑message + DESC — cheat sheet), K6 (role‑play).

Instructions:

I-message model (4 elements): when I hear/see… → I feel… → because… → I ask for…

DESC model: Describe (facts) – Express (impact) – Specify (request) – Consequences (benefit/consequence).

Role-play 2× (12’ each): in groups of three, choose 2 cases from K6 (e.g., a comment about an accent; “it’s just a joke”; being excluded from emails; “we speak Polish” without explanation). Round 1: an I‑message response; Round 2: DESC. Person C uses the KD‑R rubric (0–2 points per criterion).

Success criteria: 2 concrete written messages are produced for each case.

138–168’ MODULE 4 — Bystander intervention: 5D (30’)

Goal: respond well as a bystander at different risk levels.

Materials: K5 (Direct/Delegate/Distract/Delay/Document), K6 (cases).

Instructions:

Mini-lecture (5’): explain 5D and safety principles (prioritise the person’s safety; do not escalate risk).

Rotation (20’): in groups of five — for 3 cases from K6, design at least 2 of the 5Ds (e.g., Direct: “Stop, that’s not OK.”; Distract: change the topic; Delegate: get support from a manager/HR; Delay: talk after the situation; Document: factual notes).

Wrap-up (5’): which D is easiest/hardest for me; when we do not document (when it threatens privacy).

Success criteria: each person practises at least 2 different Ds.

168–176’ MODULE 5 — Support and reporting pathways (8’)

Goal: know “what next” when a situation repeats/escalates.

Materials: K8 (pathway map), K7 (meeting checklist).

Instructions:

Internal: manager/HR, year tutor/student office, student/employee ombuds, anti-mobbing/anti-discrimination procedures.

External: support organisations, inspections/offices (depending on local competences).

Meeting rules (K7): refine an 8‑point list for your team/project group (language, speaking order, “no interrupting”, written summaries, rotating facilitators).

Outcome: a ready K7 for your group + a completed K8 (contacts).

176–180’ Mentimeter POST + 72‑hour plan (4’)

Goal: closure and implementation.

Instructions: POST (3 questions). On K8, add 1 step for the next 72 hours (e.g., “I’ll agree meeting rules with my team”, “I’ll practise a DESC message in writing”).

6. Facilitation good practices

7. Adaptations, plan B, variants

8. Evaluation and reporting indicators

9. Print-ready handouts (ready-to-use content)

You can print the sheets below separately — each Print opens a separate print view with the logo and funding information.

K1 — Equality and safety agreement

  • Confidentiality
  • Voluntary participation
  • Right to pause
  • Speak for yourself
  • Kindness
  • Inclusive language
  • Safe word “pause”.
Space for the group’s notes:

K2 — Terms and examples

Stereotype
a simplified belief about a group.
Prejudice
an evaluation/aversion towards a person from a group.
Discrimination
differential action (recruitment, pay, access).
Microaggression
a small, often unintentional remark/behaviour that hurts/excludes (e.g., joking about an accent, “in Poland we only speak Polish” without support).
Intent vs impact
"I didn’t mean it" ≠ outcome.
Intent vs impact: Mark: what someone may have meant (intent) vs what happened (impact).

K3 — Communication styles

Axis: directness ↔ indirectness; low ↔ high context; examples of emails/meetings; “translate the intent” (two versions of the message).

Direct version

More indirect/softened version

Intent (what do I want to achieve?)

K4 — Inclusive language + I‑message + DESC (cheat sheet)

I-message

Template: I‑message: when… I feel… because… I ask for…

When…
I feel…
Because…
I ask for…

DESC

Template: DESC: Describe – Express – Specify – Consequences.

Describe (facts)
Express (impact)
Specify (request)
Consequences (benefit/consequence)
Inclusive practices: Inclusive practices: names/pronouns (if someone wants to share them), asking to speak more slowly, written summaries, avoiding jokes about groups.

K5 — 5D bystander intervention

  • Direct: “Stop, that’s not OK.”
  • Delegate: ask for support (HR/tutor).
  • Distract: change the topic, interrupt the situation.
  • Delay: check in with the person after the incident.
  • Document: record the facts (who? what? when? where?).
Safety: first assess the risk and the comfort of the person concerned.

K6 — Case studies (role‑play)

  • A) Accent and laughter during a meeting
  • B) "Speak Polish" without explanation and support
  • C) Exclusion from emails/meetings “because they won’t understand anyway”
  • D) "It’s just a joke" about a stereotype
  • E) Judging competence based on country of origin
  • F) Schedule change without consultation “because you have fewer family obligations”
  • G) Comment on clothing/cultural appearance
  • H) Sitting in silence during class — the facilitator interprets it as “lack of interest”
Choose 2 cases for role-play (I-message and DESC). The witness also plans 2 5D responses.

K6-A — Role card (case study)

Case A. Accent and laughter during a meeting

Roles: Person A (affected), Person B (the one making the comment / facilitator / manager), Person C (witness/observer — KD‑R rubric).

I-message (response)

When…
I feel…
Because…
I ask for…

DESC (response)

Describe
Express
Specify
Consequences

5D — bystander intervention plan (min. 2)

K6-B — Role card (case study)

Case B. "Speak Polish" without explanation and support

Roles: Person A (affected), Person B (the one making the comment / facilitator / manager), Person C (witness/observer — KD‑R rubric).

I-message (response)

When…
I feel…
Because…
I ask for…

DESC (response)

Describe
Express
Specify
Consequences

5D — bystander intervention plan (min. 2)

K6-C — Role card (case study)

Case C. Exclusion from emails/meetings “because they won’t understand anyway”

Roles: Person A (affected), Person B (the one making the comment / facilitator / manager), Person C (witness/observer — KD‑R rubric).

I-message (response)

When…
I feel…
Because…
I ask for…

DESC (response)

Describe
Express
Specify
Consequences

5D — bystander intervention plan (min. 2)

K6-D — Role card (case study)

Case D. "It’s just a joke" about a stereotype

Roles: Person A (affected), Person B (the one making the comment / facilitator / manager), Person C (witness/observer — KD‑R rubric).

I-message (response)

When…
I feel…
Because…
I ask for…

DESC (response)

Describe
Express
Specify
Consequences

5D — bystander intervention plan (min. 2)

K6-E — Role card (case study)

Case E. Judging competence based on country of origin

Roles: Person A (affected), Person B (the one making the comment / facilitator / manager), Person C (witness/observer — KD‑R rubric).

I-message (response)

When…
I feel…
Because…
I ask for…

DESC (response)

Describe
Express
Specify
Consequences

5D — bystander intervention plan (min. 2)

K6-F — Role card (case study)

Case F. Schedule change without consultation “because you have fewer family obligations”

Roles: Person A (affected), Person B (the one making the comment / facilitator / manager), Person C (witness/observer — KD‑R rubric).

I-message (response)

When…
I feel…
Because…
I ask for…

DESC (response)

Describe
Express
Specify
Consequences

5D — bystander intervention plan (min. 2)

K6-G — Role card (case study)

Case G. Comment on clothing/cultural appearance

Roles: Person A (affected), Person B (the one making the comment / facilitator / manager), Person C (witness/observer — KD‑R rubric).

I-message (response)

When…
I feel…
Because…
I ask for…

DESC (response)

Describe
Express
Specify
Consequences

5D — bystander intervention plan (min. 2)

K6-H — Role card (case study)

Case H. Sitting in silence during class — the facilitator interprets it as “lack of interest”

Roles: Person A (affected), Person B (the one making the comment / facilitator / manager), Person C (witness/observer — KD‑R rubric).

I-message (response)

When…
I feel…
Because…
I ask for…

DESC (response)

Describe
Express
Specify
Consequences

5D — bystander intervention plan (min. 2)

K7 — Inclusive meeting rules (checklist)

  • Goal/agenda shared in advance
  • Role rotation (note-taker/facilitator)
  • Speaking order
  • Written summary
  • Clear language and pace
  • Interpreting key points
  • “No interrupting” rule
  • Agreeing abbreviations and terminology
  • Checking understanding.
Add 1–2 rules specific to your group:

K8 — Support and reporting pathway

  1. Step 1: talk (if safe) / peer support.
  2. Step 2: manager/HR/year tutor/student office.
  3. Step 3: student/employee ombuds, anti-mobbing/anti-discrimination procedures.
  4. Step 4: external organisations/institutions (as appropriate).

Internal contacts (yours)

External contacts (local)

72-hour plan — one step

KD‑R rubric — Assessment (0–2 points per criterion, max 10)

Scale: 0–2 points per criterion (max 10). Tick and add notes.

Criterion012Notes
Recognising the phenomenon
Quality of I‑message/DESC
Appropriateness of 5D
Meeting rules
Support pathways

Interpretation: 0–3 beginner; 4–7 solid; 8–10 ready to implement.

10. Branding and compliance

11. Trainer checklist (before/after)