Materials (interactive + printable)
The cards below reproduce attachments D1–D5, the D‑COM rubric and the “Group dialogue code” poster. You can fill in and print each item.
CARD D1 — Map of differences and triggers
CARD D2 — I‑statement (template)
“When I see/hear [FACT], I feel [EMOTION], because [NEED/VALUE]. I'm asking for [SPECIFIC REQUEST].”
Example: “When I hear jokes about my accent, I feel embarrassed because respect is important to me. Please don’t comment on how I speak during the session.”
CARD D3 — Role-plays and roles (training notes)
Triad: Mediator – Person A – Person B. Write down the mediator’s observations.
CARD D4 — 3-step de-escalation (cheat sheet)
- Notice (describe the fact, stop the escalation)
- Name the impact (briefly about the impact)
- Propose/Ask (a concrete step)
CARD D5 — Difficult conversation plan
Before
During
After
D‑COM RUBRIC — Communication feedback (0–2 pts/criterion, max 8)
Interpretation: 0–3 – starting out; 4–6 – solid; 7–8 – very good.
A3 poster — “Group dialogue code”
Write your shared dialogue rules. The list is editable (click and change the text).
Group dialogue code
- We speak from “I”.
- Pause when it gets hard.
- We respect accent and language level.
- We check facts vs interpretations.
- We listen and paraphrase.
- We make specific requests.
Date: ………………… | Group: …………………
Trainer checklist (before/after)
Before
After
1. Purpose summary and workshop logic
Overall goal: participants learn to recognise “triggers” in intercultural conversations, use an I‑statement and 3-step de-escalation, and then practise short micro-mediations in a safe setting.
Logic: experience with cases (H10) → organising the tools (I‑statement, paraphrase, 3 steps) → role practice (micro-mediations) → agreeing on group dialogue rules.
Final outputs: 1) Card D1 “Map of differences and triggers”, 2) Card D2 “I‑statement – template”, 3) Card D3 “Role-plays and roles – notes”, 4) Card D5 “Difficult conversation plan”, 5) poster “Group dialogue code”.
2. Learning outcomes (knowledge • skills • attitudes)
Knowledge: distinguishes fact from interpretation/opinion; knows the structure of an I‑statement and the 3 steps of de-escalation (“Notice – Name the impact – Propose/Ask”).
Skills: uses paraphrase and open questions, formulates an I‑statement in a low-intensity conflict, conducts a micro-mediation in a triad (mediator role, A and B).
Attitudes: respect, curiosity about differences, responsibility for language and emotions, willingness to pause.
3. Organisational parameters
Room: U-shape + 4 tables; 1 flipchart + markers; projector.
Print materials (A4, one per person):
Card D1 — Map of differences and triggers
Card D2 — I‑statement (template)
Card D3 — Role-plays and roles (training notes)
Card D4 — 3-step de-escalation (cheat sheet)
Card D5 — Difficult conversation plan (before / during / after)
D‑COM Rubric — Communication feedback (0–2 pts/criterion)
A3 paper for the “Group dialogue code” poster
Evaluation tools: Mentimeter PRE/POST (scale 1–5): questions from section 4.
4. Mentimeter — questions (PRE and POST)
Tip: at the end, show the PRE vs POST comparison and ask about one specific situation where they will use the tool.
Questions (scale 1–5)
- “I can have a calm dialogue despite a difference of opinion.”
- “I know the structure of an I‑statement and can use it.”
- “I know how to de-escalate tension in 3 steps.”
5. Detailed agenda (180’)
0–15’Opening and safety rules
Goal: a sense of safety; agreement on voluntariness and taking a pause.
Instructions: present the purpose and logic of the session; agree on rules: “we speak from I”, “pause when it’s hard”, “confidentiality”; write them on a flipchart.
Materials: slide “Goal and plan”, flipchart “Rules”.
15–25’Icebreaker “Common points without words”
Goal: loosen up the atmosphere without language pressure.
Format: we move around the room in silence; the facilitator shows cards with categories (music, food, time of day). Participants form small “people like me” groups. Short reflection: what was easy/hard without words?
25–35’Mentimeter PRE
Goal: establish a baseline.
Instructions: 3 questions (section 4); note the averages.
35–65’MODULE 1 — Intercultural case + “fact vs interpretation” (30’)
Goal: distinguish fact from interpretation and name triggers.
Materials: Card D1 (Map of differences and triggers), marker, short H10 case “Yevhen – intercultural dialogue” (difference in customs, e.g., punctuality, form of address, a joke).
Instructions:
Team work (12’): read the case. Divide statements into FACTS (what could be recorded on camera) and INTERPRETATIONS (opinions, judgements).
Triggers (8’): write down 3 situations that “raise the temperature of the conversation”.
Mini reflection (5’): what helps you notice that “this is my interpretation”?
Summary (5’): collect 3–4 examples on the flipchart.
Success criteria: the team can name at least 3 facts and 3 interpretations; indicate 2 triggers.
65–75’Micro-tool: I‑statement + paraphrase (10’)
Goal: learn and practise the structure.
Materials: Card D2 (template) + Card D4 (cheat sheet).
I‑statement structure (on the slide):
“When I see/hear [FACT], I feel [EMOTION] because [NEED/VALUE]. I’m asking for [SPECIFIC REQUEST].”
Quick exercise (in pairs): everyone creates 1 I‑statement for the case; the partner paraphrases (“I hear that… am I understanding correctly that…?”).
75–85’BREAK (10’)
85–115’MODULE 2 — 3-step de-escalation (30’)
Goal: automate a simple response algorithm.
Materials: Card D4 (3 steps), sample role-plays (from Card D3).
3 steps of de-escalation (discussion + mini demo):
Notice (describe the fact, stop escalation; e.g., “We’re starting to speak at the same time”).
Name the impact (briefly about the effect; e.g., “This makes it harder for me to understand”).
Propose/Ask (a concrete step; e.g., “Please, let’s speak one at a time / let’s do 2 minutes of silence for notes”).
Table exercise (20’): in 3 mini role-plays choose the right responses and write the 3-step version.
Quality check (5’): teams exchange sheets and check using the D‑COM Rubric.
Success criteria: each team creates 3 correct three-step sequences; concrete language, without judgement.
115–125’Energizer “Name + gesture echo” (10’)
Quick movement reset: everyone says their name + shows a gesture; the group repeats; the tempo increases.
125–160’MODULE 3 — Micro-mediations in triads (35’)
Goal: translate the tools into a real conversation.
Format: triads: Mediator – Person A – Person B; 3 rounds of 10’ + 5’ debrief.
Materials: Card D3 (roles and role-plays), D‑COM Rubric (for feedback).
Detailed instructions:
Round 1 (10’): Mediator practises: setting up the conversation, paraphrasing, keeping the 3 steps.
Round 2 (10’): switch roles; scene 2 (e.g., a joke about an accent).
Round 3 (10’): switch roles; scene 3 (e.g., being late vs punctuality).
Feedback (5’): using the D‑COM Rubric: 1) Paraphrase/active listening, 2) I‑statement, 3) 3-step de-escalation, 4) Respect/conversation frame.
Trainer tips: remind about pausing; keep time; we don’t decide “who is right”, we practise the process.
Success criteria: each person is mediator at least once; visible use of tools; notes with conclusions on Card D3.
160–172’Poster “Group dialogue code” (12’)
Goal: close the workshop with shared rules to use in future sessions.
Instructions: teams write down 2 rules each; we merge them onto the A3 poster (e.g., “we speak from I”, “pause instead of raising our voice”, “we respect accent and language level”, “we check facts”).
Product: a poster ready to photograph and reuse.
172–180’Mentimeter POST + small step (8’)
Goal: assess improvement and declare intended use.
Instructions: the same 3 questions; everyone adds on Card D5 “when and with whom I will have a short conversation using the 3 steps”. Collect declarations for a photo.
6. Facilitation good practices
Safe pace: respond to tension; offer a pause/water/a short break.
Simple, inclusive language: avoid jargon; explain concepts (fact vs interpretation).
Facilitator neutrality: moderate the process, don’t judge the sides.
Model attitudes: use I‑statements and paraphrase yourself.
7. Adaptations, plan B, variants
Language barrier: cards with pictograms; allow key words in Ukrainian/Russian + quick translation; more “repeat-after-me” examples.
Less time (120’): shorten M1 to 20’, M2 to 20’, M3 to 25’; keep the Code poster.
More time (+30’): record short mediation fragments on phones and analyse in pairs (what worked?).
8. Evaluation and indicators for reporting
Mentimeter PRE/POST (3 questions from section 4).
Outputs: Cards D1–D5, the “Dialogue Code” poster.
Trainer observation: D‑COM Rubric for 2–3 people/triads.
Attendance and consents: attendance list, consents for photos of outputs.
9. Printouts (ready-to-use content)
Printouts are available in the section “Materials (printable)” above. Click to jump to the selected material:
- CARD D1 — Map of differences and triggers
- CARD D2 — I‑statement (template)
- CARD D3 — Role-plays and roles (notes)
- CARD D4 — 3-step de-escalation (cheat sheet)
- CARD D5 — Difficult conversation plan
- D‑COM RUBRIC — Communication feedback
- A3 poster — “Group dialogue code”
- Trainer checklist (trainer mode only)
11. Trainer checklist (before/after)
Before: print cards D1–D5 and rubrics; slides (goal/plan, I‑statement, 3 steps); Mentimeter prepared; timer.
After: photos of the Code poster, scans of the cards, Mentimeter results saved, list of “small steps” from Card D5.