Workshop overview
Time: 180 minutes
Goal: Developing intercultural competences, recognizing communication styles, etiquette, microaggressions, and practicing the delivery of constructive feedback.
Learning objectives
- Recognize different styles of intercultural communication
- Build awareness of etiquette differences and the meaning of gestures
- Identify and counteract microaggressions
- Practice giving and receiving feedback
- Foster attitudes of respect and openness
Agenda
0β15' Opening
15β40' Module 1 β Communication styles
40β70' Module 2 β Intercultural etiquette
70β95' Module 3 β Microaggressions
95β110' Break
110β145' Module 4 β Intercultural feedback
145β170' Case studies and role-play
170β180' Evaluation and wrap-up
Modules
π¬ Module 1 β Communication styles
Differences between high- and low-context cultures; direct and indirect styles.
π€ Module 2 β Intercultural etiquette
Greetings, gestures, physical distance, differences in formality.
β
Observe, ask, and respectfully adapt to other peopleβs cultures.
β‘ Module 3 β Microaggressions
Definition; examples of verbal, non-verbal, and situational microaggressions.
β οΈ Microaggressions are often unintentional, but they can affect relationships and a sense of safety.
π Module 4 β Feedback
Feedback models (sandwich, SBI, DESC). Pair exercises.
π Module 5 β Case studies
Simulations of intercultural situations and mediations in groups.
KOM Materials
KOM1 β Communication styles
KOM2 β Etiquette and gestures
KOM3 β Microaggressions
KOM4 β Constructive feedback
KOM5 β Case studies
KOM-R β Assessment rubric